Frequently Asked Questions

Will using an Porsche independent affect my manufacturers warranty?
Short answer is ‘No’.  Since block exemption in 2003, the Motor Code of Industry Practice states “You will continue to benefit from the manufacturer’s new car warranty whilst the car is serviced to the manufacturer’s recommendations, even if this service is carried out by an independent service/repair outlet.”
Do you offer Courtesy Cars?
Yes, we can offer FREE courtesy cars, subject to availability.  Please enquire at the time of booking. Should we supply a courtesy car, we will require a copy of your driving licence and ask that you return the vehicle with at least the same amount of fuel as when you collected it.
Do you offer a recovery service?
Not at Present.  However, we do use a local company that can recover your vehicle in the event of a breakdown or accident. Further to this, if you are not a member of a vehicle national recovery service, it maybe worth checking with your bank?  Depending on the type of bank account you have, most banks offer a vehicle recovery service as part of their banking products attached to your current account.
What engine oil will you use in my Porsche?
For new cars with petrol engines, we use Mobil 1 New Life 0W-40 fully synthetic engine oil. For petrol water cooled cars, we use Mobil Super 3000 X1 5W-40 which is a fully synthetic engine oil. For Cayenne, Macan and Panamera diesel engine we use Mobil 1 ESP 5W-30. For all air cooled engines we use Mobil Super 2000 10W-40 semi-synthetic engine oil. All oils we use are Porsche approved and in our opinion, the best quality and grade for your car.
How often should I change my brake fluid?
Porsche recommends the brake fluid in your car should be changed every two years.  This is due to brake fluid being hydroscopic which means it absorbs water over time. Moisture build up in the braking system can lead to corrosion within the system and comprise braking efficiency. So even if you do not cover many miles between brake fluid service intervals, it is still imperative that you keep you brake fluid changes to manufacturers specification.
I have creamy yellowish gunk around the underside of my filler cap, should I worry?
This is quite a common occurrence and is due to short journeys whereby oil vapor and condensation hasn’t time to be recycled into the block and sump. This results in residue forming under the oil filler cap which looks like a creamy yellowish mayonnaise consistency.   If however, you see signs of the emulsion in the engine oil or in the coolant tank, then this could indicate head gasket failure, something which uncommon on the flat 6 engine as Porsche use metal head gaskets which prove to be very robust.
I've just put some fuel in my car and the fuel gauge hasn't registered.
If you own a water cooled 911 four wheel drive model, then your car has what’s called a saddle bag fuel tank design to accommodate the front differential on the vehicle.  If the fuel light was illuminated at the time you put fuel into your car and you only put a small amount of fuel in, then the fuel gauge will not read the fuel that you have put in.  You must ensure that enough fuel has been pumped into the tank so that both chambers of the saddle bag fuel tank have fuel in them.  At this point, the gauge will read correctly.  This is not a fault which needs rectifying, rather a characteristic of all 911 four wheel drive models.   If you have a two wheel drive 911 or any other model of Porsche and you are experiencing this problem, you will need to book the car in for diagnoses.
I don't use my Porsche often and the battery keeps going flat.
This is a very common problem for Porsche owners who only use their cars occasionally.  All cars left standing will drain a battery, especially more modern cars that have complicated electrics and alarms/immobilisers.  Also, the shorter the battery lead from the engine to battery, the better.  Given Porsche sports cars have the engines to the back/middle and the battery in the front, they experience a bigger voltage drop when cranked.  So after a few weeks, starting your Porsche will prove very difficult.   The best solution, if possible, is use a trickle charger to keep your battery in good health.  A trickle charger will also prolong the length of time that the vehicle can be left without any starting issues.
I can't open the car off my key fob after several days.
If you do not use your Porsche for 5-7 days (depending on the model), the car goes into sleep mode to save the vehicle’s battery.  This means that the cars remote control module is disabled.   The process for gaining access to your car once in sleep mode is as follows:-   1. Unlock the driver’s door with the key and leave the door closed in order to prevent the alarm from sounding. 2. Press button 1 on the key fob or turn the car on at the ignition to wake up the car. Your remote control key fob will now work again.
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